Depending on what services you are looking for, there are several ways to contact BMI by phone, email, and WhatsApp.
General Inquiries
Toll-Free Phone: +1 800 882 7796
US Phone: +1 305 443 2898
BMI Concierge WhatsApp: +1 829 760 3152
Email: [email protected]
For Claims & Precertifications
US Phone: +1 305 665 4458
US Phone: +1 305 665 4817
General Inquiries: [email protected]
Claims Inquiries: [email protected], [email protected]
LATAM Precertifications: [email protected]
For Emergencies
Global WhatsApp: +1 829 760 3152
Mexico Phone: + 52 55 4 161 3201
US Phone: +1 305 665 4817
Toll-Free Phone: +1 800 882 7796
24x7 Emergencies: [email protected]
For Travel Assistance
General inquiries: [email protected]
For Life Insurance
Life Insurance Customer Service: [email protected]
For Portal Support
General Inquiries: [email protected]
Contact Form via BMI Portal
Fill out the contact form to hear back from BMI: Contact Us
Last reviewed May 2026. For help with your own policy, contact Expat Insurance through the help center so our team can review your situation.